If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. Packages must be sent back by customer via a traceable source, such as UPS.There cannot be any writing or labels on the packaging for the item.You must have the original packaging for the item (manufacturer's box, Styrofoam, plastic bags, etc.).Merchandise that has not been installed.Merchandise that was mispackaged or was not shipped correctly.

Merchandise that has not been removed from its original packing.All claims for shortage and/or damaged goods must be reported within five days of receipt of merchandise. If the delivering carrier is responsible for a lost and/or damaged shipment, the purchaser must file the appropriate transportation claim with the delivering carrier. Finally, merchandise must have not been damaged in freight transit. You must file a lost shipment freight claim with the respective shipper if you product is lost. Customers receive shipping information once the order has been shipped to allow you to know when to expect your products. In addition, we're not responsible for lost shipments. is not responsible for any labor costs incurred as the result of the installation of wrong or defective parts. Unapproved customized orders returned by the customer will be sent back at the customer's expense.įactory Direct Hardware, Inc. We have the capability to customize some orders to our customers needs however these customized orders are nonreturnable and nonrefundable except by manager approval, and subject to a 50% restocking fee. Refunds or exchanges are only available on items that packaging has been opened and cannot be resold as new. Incurred shipping charges are not refundable. Special order products and or non-stock products are considered special orders and are non-refundable. All returned merchandise is subject to a 20% restocking fee. Manager approval is required for any returns after 30 days and may be subject to a higher restocking fee. Within 30 days of order placement, you may return any product purchased from Factory Direct Hardware, Inc., provided that the merchandise is in new condition with original Packaging and accessories. If for any reason you are not satisfied with your shipment we will gladly replace it or accept a return of the merchandise. Our manufactures and suppliers promise to deliver your quality products in excellent condition to your door. We take pride in guaranteeing your satisfaction with every purchase. Factory Direct Hardware is the fastest growing place to buy products online.

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